Slots / Live
These terms set out how your vm777 account works — from how your wallet is funded through FPX or Bank Transfer, to how your transaction records are kept and what you can do when something needs to change. Read through the sections that cover your situation; access and eligibility depend on local law and the eligible regions where this service is available.
Using your vm777 account means you have read and accepted the terms set out across this page. These terms apply each time you log in, fund your wallet, place a game round, or contact support. Where there is a conflict between what you read here and what is shown in your account dashboard at the time of a transaction, the dashboard record is the reference point — that is where current limits, states, and confirmations are stored. Payment activity through FPX and Bank Transfer sits within this policy. Each deposit or withdrawal step is logged to your account wallet, and the full record is accessible after login under transaction history. We do not control the processing timelines of your bank or e-wallet provider; what we record is the request time and the confirmation status we receive. These terms may be updated. When a material change is made, the updated version is published here with a revised date. Your continued use of the account after an update means you accept the revised terms. If you do not agree, you can close your account by contacting support before your next session.
This policy applies to everything inside your registered vm777 account. Four areas are defined below so you know exactly where these terms apply and where a third party's own rules take over.
Login, session activity, and account-level settings fall fully under these terms. Any action you take after authenticating — opening a game lobby, reviewing wallet history, or submitting a support request — is governed here.
Deposits and withdrawals processed through FPX or Bank Transfer are covered. The record in your transaction history is the authoritative log. Disputes about a transaction should be raised through the support channel listed on this page.
Game content from studios available in the lobby — including titles across slots, live tables, and fish games — is displayed subject to these terms. Game mechanics, round results, and session records are logged to your account.
Your bank, FPX network, or e-wallet provider operates under its own terms. We handle the request from our side; your provider's processing rules, fees, and timelines are outside the scope of this policy.
You have clear paths to review, correct, and query your account under these terms. Transaction records are stored in your wallet history and accessible after every login — no separate request needed for your own records. If a detail on your account profile is out of date, the account settings section lets you submit a correction; some fields may require identity verification before the change is saved. For anything that cannot be resolved through the dashboard — a disputed transaction, an access issue, or a question about how a term applies — the support channel is the right route. Requests sent through support are logged and responded to in the order received. Where local law in eligible regions grants additional rights around data held on your account, those rights apply alongside this policy; contact support to make a request under them.
Log in and go to transaction history to see the full record of deposits, withdrawals, and game activity on your wallet. The date, amount, method, and status are shown for each entry.
Account settings holds your profile fields. Update what you can directly; for fields locked behind verification, follow the instructions shown in your account or raise a support request with the relevant documentation.
If a transaction record does not match what you expected, or a term is unclear, contact support with the transaction ID or the section in question. We log every query and respond with a reference number.
To close your account or request changes that go beyond standard settings, submit a request through live chat or email support. The team will confirm the steps and any verification needed before actioning.
If something in these terms is unclear, or you need to act on a right described in the policy, these are the direct routes to the support team.
Open the chat window from the account page for the fastest response. Have your account ID ready so the team can pull up your record without delay.
Send a detailed message including your account ID, the relevant transaction ID if applicable, and the specific term or section your query relates to. You will receive a logged reference number in reply.
The current state of your account — wallet balance, transaction status, active settings — is shown in your account dashboard after login. Check there first before raising a support request.
Account data — including wallet records and transaction logs — is stored and retained as described below. We do not share your transaction history with third parties except where required to process a payment through FPX or Bank Transfer, or where required by law in the eligible regions where this service operates.
Your account and transaction data is used to operate your wallet, process payment requests through FPX and Bank Transfer, and respond to support queries. We do not sell or share account data for marketing purposes.
Cookies maintain your session and support account security. You can manage cookie preferences through your browser; disabling session cookies will affect your ability to stay logged in across pages.
You are responsible for keeping your login credentials secure. If you believe your account has been accessed without your knowledge, contact support immediately through live chat and request a security review of recent session activity.
Transaction records are retained for the period required by applicable law in eligible regions. To request a copy of your data or ask about retention periods, contact support by email with your account ID and the nature of your request.
These are the questions we get most often about how the terms apply to real account situations.
Yes. All deposit and withdrawal requests processed through FPX fall within this policy. The request time and confirmation status are logged to your transaction history. Your FPX bank's own processing rules and timelines are separate and outside our terms.
Log in to your account and go to transaction history. Every deposit, withdrawal, and relevant wallet event is listed there with its date, amount, payment method, and status. No separate request is needed to view your own records.
When a material change is made, the updated terms are published on this page with a revised date. Continuing to use your account after the update means you accept the revised terms. If you do not agree, contact support before your next session to discuss your options.
Open account settings after login. Fields you can edit directly are available there. For fields that require identity verification — such as your registered name or contact details — follow the on-screen instructions or raise a support request with the relevant documentation attached.
Contact support through live chat or email with your account ID and the transaction ID from your history. The team will log your query, assign a reference number, and follow up with what the record shows on our side.
Yes. Access to the account and the services covered under these terms depends on local law and is available only where local law permits. If you are unsure whether access applies in your region, check the eligibility notice shown on the account page or contact support.